You will play an active role in a vital part of the loan manufacturing process to help Zillow Home Loans customers reach their financial goals! You will partner with title/escrow companies and Dytrix to ensure quick receipt of docs needed for the loan file. You will update the loan origination software (LOS) and support the Processing team in servicing ZHL’s customers.
The Senior Premium Audit Operations Specialist manages complex audit reviews, escalated adjustments, and advanced regulatory compliance across multiple states and jurisdictions. This role leads classification reviews, oversees intricate billing and endorsement scenarios, and serves as an expert on special bureau requirements. The specialist handles challenging customer engagements, resolves disputes, and develops best practices for communication and service excellence.
Lead the Operational teams for collections and recoveries across all products at Monzo, reporting to the Senior Director of Specialist Services. Partner with borrowing, tech, and credit risk leadership to deliver a robust financial health strategy, balancing good customer outcomes with mitigating credit loss across the whole arrears lifecycle.