Job Description
Humanitru is seeking a Fundraising Industry Expert / Customer Success Manager (CSM) to join their growing team. As a Fundraising Industry Expert / CSM, you’ll combine your knowledge of fundraising best practices with the relationship management and strategic skills of a Customer Success professional. You’ll guide nonprofit customers in aligning their fundraising goals with Humanitru’s tools, ensuring they achieve measurable outcomes while maximizing the value of the platform.
You will serve as the primary relationship owner for a portfolio of nonprofit customers, ensuring satisfaction, retention, and measurable success; Develop and maintain Customer Success Plans that connect customer goals, platform usage, and fundraising benchmarks; Conduct Quarterly Business Reviews that provide data-driven insights and practical recommendations for continued growth.
About Humanitru
Humanitru is an integrations-first software platform for nonprofits that empowers organizations to centralize their data and streamline their operations.