Product Support

Provides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development. Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket. Troubleshoots problems with malfunctioning software applications and recommends corrective action. Directs and guides clients through resolution of technical issues. Submits requests for product changes and other custom programming updates. Provides customer service and remote support services and applies problem solving skills.