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About the Role:
- Own revenue retention and add-on monetization across CPaaS, AI features, and Customer Success.
- Drive the retention/value model and separate real churn signal from data artifacts.
- Partner with Finance, CPaaS, and CS leaders to set measurement standards.
What We Look For:
- 9+ years in revenue/retention analytics with deep churn and monetization experience.
- Strong SQL, Python, and practical causal inference skills.
- Comfort operating amid imperfect data and influencing without authority.
Why HighLevel:
- Global, remote-first company with 2,000+ team members across 10+ countries.
- We value initiative, clarity, and execution, creating space for ambitious people.
HighLevel
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.