Client Success Manager

We are seeking a dedicated and dynamic Client Success Manager to join our team. The CSM will develop client relationships that promote retention, loyalty, and hyper-growth. You’ll be the architect of client satisfaction, diving deep into their needs and transforming areas of dissatisfaction into triumphs. This isn’t just about organization; it’s about thriving in the chaos of managing multiple enterprise accounts, each with soaring expectations. The CSM will maintain and grow relationships with existing customers, provide timely solutions to inquiries, and develop a deep understanding of the products. The Client Success Manager will implement strategies to reduce churn and improve client retention rates, collect and analyze client feedback, and create and deliver training sessions.