Job Description
The software Technical Writer is responsible for creating and maintaining clear, accurate, and user-friendly documentation related to Skyward data systems, software functionality, and operational processes. This content is integrated into the content management system and serves as a key resource for end users (customers), Skyward support staff, and training teams. Documentation is developed collaboratively with product owners, scrum development teams, training personnel, customer service representatives, and end users to ensure accuracy and relevance. The writer researches, authors, and updates content in alignment with departmental standards and guidelines. Additionally, they may provide feedback on software usability to enhance the overall user experience.
Develops knowledge of Skyward software functionality and writes content pieces on software functionality and usage, applying appropriate style and DITA standards. Participates in Content and eLearning team backlog development and refining, as well as project time estimates and meets team timelines for development of written content.
About Skyward
Skyward builds software solutions for K-12 schools with a family feel, helping students, teachers, and school administrators succeed every day.