New Accounts Receivable, Deductions Analyst

Seeking an experienced Deductions Analyst to join our Accounting team. In this role, you will be responsible for analyzing, resolving, and reducing customer deductions, chargebacks, and penalties—primarily from large wholesale accounts. The ideal candidate is a self-starter with exceptional problem-solving skills, strong attention to detail, and excellent communication abilities. You will investigate the root cause of deductions, including those related to shipping discrepancies, pricing variances, and compliance violations, and partner cross-functionally to drive resolution and implement preventative solutions. In addition to managing deductions, you will provide support to the Accounts Receivable team through cash application and other AR-related tasks. Deduction Analysis and Resolution: Review and validate customer deductions related to compliance, shipping, and pricing. Investigate recurring penalties from large accounts and identify root causes. Dispute and resolve deductions via customer portals and obtain supporting documentation. Coordinate with Operations, Retail Support, and Sales on claim resolution. Logistics Collaboration and Partnership: Partner with the Operations Team to resolve frequent shipment errors contributing to chargebacks. Analyze deduction trends involving short shipments, compliance violations, and delivery issues. Recommend and help implement operational changes to prevent recurring penalties. Audit, Controls and Process Development: Conduct regular audits of high-volume accounts to detect patterns and assess financial impact. Develop and improve standard operating procedures for deduction handling and tracking.