Associate Call Center Representative

Build an exciting, rewarding career with us and play an integral part of Duke Energy's customer success and satisfaction as an Associate Call Center Representative. This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved. The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs. Responsibilities Include: Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction. Use professional judgement and escalate customer issues/concerns to management when appropriate. Participate in on-call rotation. Promote sales of available products and services, as appropriate. Building genuine connections with customers and being a great ambassador for the Duke Energy brand. Perform other duties as assigned, including work on special projects.