Responsibilities:
- Review tickets and assign technicians, monitor job execution, and prepare scopes of work for site-specific needs.
- Maintain field schedules, act as an escalation point for delays, and respond professionally to all stakeholders.
- Track SLA compliance, compile operational reports, and manage ticket data across internal systems and customer portals.
Qualifications:
- Requires 1-2 years of experience in service coordination or project delivery supporting B2B clients.
- Needs foundational IT knowledge and experience with access control or video surveillance systems.
- Must be detail-oriented with strong multitasking, communication, and problem-solving skills for fast-paced environments.
Work Setup:
- This is a fully remote position based in the Philippines.
- The work schedule is 8 AM-5 PM CST or 9 AM-6 PM CST.
New Era Technology
New Era Technology provides end-to-end technology solutions to securely connect people, places, and information. With over 4,500 global professionals, the company fosters a team-oriented culture focused on values like Community, Integrity, and Commitment to prioritize employee development and exceptional customer service.