Customer Service Representative

The Customer Service Representative (CSR) is responsible for going above and beyond to create a premium experience while interacting with both internal and external customers. Responsibilities include but are not limited to: processing orders and answering customer calls. The CSR serves as the main contact for information to the customers. Provides support to the sales team by answering questions and troubleshooting. Serves as key interface to customers in responding to customer inquiries including but not limited to: order status, product specs, product information, claims/returns, order processing, account status, and sales programs. Effectively communicates with customers, team, sales, and management. Assesses customer-related problems or issues to develop and implement appropriate resolution.