Sales Engineer

We are looking for a Sales Engineer to join our expanding Solution Delivery team in the MEA region. Reporting to the VP, Global Solutions Delivery, you will play a pivotal role in supporting Regional Sales Leadership by leveraging your technical expertise and consultative approach to lead complex solution architecture discussions with C-level and technical stakeholders. You’ll drive technical pre-sales activities across the MEA region, transforming opportunities into revenue through expert consultation, solution design, and in-depth knowledge of device locking technologies. Your responsibilities will include qualifying customer requirements, delivering tailored product demonstrations, and creating detailed technical proposals aligned with business objectives. Acting as the key technical liaison between Sales, Engineering, and Product teams, you will ensure accurate solution scoping and smooth transition of closed deals into successful implementations. 25-40% travel is expected for customer meetings, trade shows, and company events (global).

As a Sales Engineer, your areas of responsibility will include Pre-Sales Technical Engagement, Daily support to the Regional Sales Leader by delivering technical expertise and product demonstrations customised to the prospect requirements and use cases.

Maintain deep understanding of the competitive landscape and effectively position our solutions against alternative technologies and vendors; Provide ongoing technical guidance to the sales team throughout the sales cycle, including objection handling, technical Q&A, and solution clarification.

Develop comprehensive customer profiles through technical discovery sessions to understand their technical/functional/security requirements mapping with their business objectives.

Create detailed technical proposals, including solution architecture diagrams, implementation timelines, integration requirements, and risk assessments.

Provide best practices, advice and guidance regarding the implementation, deployment support and operation of the Trustonic solution; Collaborate with the Product and Professional Services teams to scope out the Delivery work and possible Proof of Concept initiatives. Represent the company at industry conferences, technical forums, and customer events.

In-Life Customer Engagement involves being familiar with customer roadmap and highlight possible risks and opportunities to the Sales and Product teams and informing customer of new features and functionality and identify their value to them.

Serve as primary technical point of contact for customers, managing relationships with key stakeholders, proactively identify opportunities to optimise deployed solutions, recommending configuration changes, feature adoptions, and platform upgrades.

Represent customer technical requirements and feedback to Product Management and Engineering teams, influencing product roadmap and feature development. Take responsibility for the resolution or provision of satisfactory answers to reported problems and collaborate with the Support team and coordinate escalations as needed. Learn about customers successes and challenges and share customer feedback within Trustonic.