Customer Success Manager - Mid-Market

Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative. This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Serve as the primary relationship owner for our Mid-Market segment employer customers (<5,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders. Partner with marketing to develop and deliver engaging campaigns and workshops for your customers. Produce and regularly communicate customer reports. Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues. Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers. Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year.