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Key Responsibilities:
- Develop, write, edit, and maintain technical training content supporting contact center workforce learning pathways.
- Create instructor guides, facilitator guides, lesson plans, and Train-the-Trainer curriculum.
- Review existing materials to improve clarity, consistency, organization, and instructional effectiveness.
Qualifications:
- 3+ years of experience developing, writing, editing, or managing technical or instructional content.
- Strong technical editing and proofreading skills with demonstrated command of grammar and professional writing conventions.
- Ability to work in a remote, collaborative, deadline-driven environment.
Preferred Experience:
- Supporting federal government or Department of Veterans Affairs training programs.
- Experience with Genesys Cloud CX or enterprise contact center platforms.
- Knowledge of modular curriculum design and content reuse across learning paths.
LMI
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, bringing commercial-grade platforms and mission-ready AI to federal agencies. Headquartered in Tysons, Virginia, LMI serves the defense, space, healthcare, and energy sectors with a focus on agility and collaboration.