Customer Support

Be the frontline point of contact for customer support, handling emails, chats and calls from our customers. Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services. Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver. Collaborating with the team to troubleshoot problems by leaving internal notes and sharing feedback with our product team and correctly tagging tickets for future data analysis. Championing the customer perspective, understanding their pain points, and leveraging this insight to initiate positive changes to the Odin customer experiences within Odin.