Enrollment Advisor

The Enrollment Advisor role will be responsible for facilitating prospective students through the application process for their University of choice. The Advisor will uncover the needs and objectives of a prospective student through a set of interviews and help the student determine if the program or University is a fit for the student. The Advisor will also support the student through the admissions and registration process to ensure the student meets all requirements and deadlines. Communication with prospective students through phone calls, emails, or text messages regarding the University and program. Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system. Responsible for supporting students using a consultative process to ensure the student has all the information to make an informed decision about the University and program from lead to start. Use the database to track student progress and any communication with students. Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager. Provide feedback when needed on lead quality, quantity, and applicable trends.