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Responsibilities:
- Support field technicians with scheduling and dispatch.
- Monitor job progress and provide timely updates to customers.
- Address and resolve any operational issues that arise.
Communication:
- Maintain clear and effective communication with technicians and customers.
- Prepare and distribute reports on key operational metrics.
- Escalate urgent issues to the appropriate teams.
Coordination:
- Coordinate with other departments to ensure smooth operations.
- Assist in the development and implementation of operational procedures.
- Contribute to a positive and collaborative team environment.
U.S. Mobile Service Company
We are a U.S.-based mobile service company scaling across states. We are building a lean, high-performing remote team from the Philippines to help us grow and are a remote-first company.