Source Job

• Manage and coordinate service calls, support field technicians.
• Ensure smooth communication and timely service delivery.
• Maintain strong client relationships and meeting SLAs.

Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Assist in resolving customer issues and escalating complex cases when necessary

Linked Light Pulse is a sales company that sees themselves as partners in achieving success. They deliver results that exceed expectations.

• Own support performance across service level and customer satisfaction.
• Partner with Product and Operations to reduce contact drivers.
• Lead, coach, and develop Team Leads, Tier 2, QA, and frontline teams.

Muvr is building the future of on-demand logistics and moving services. Their platform connects customers with trusted drivers and crews to deliver large items quickly and reliably.

• Respond to customer inquiries in a timely and accurate manner.
• Troubleshoot login issues, account access problems, and subscription questions.
• Clearly explain app functionality in a way that is easy for non-technical users to understand.

Huckleberry builds life-changing products and experiences that help all families unlock everyday magic. More than 5 million families trust Huckleberry and their app to be their partner through parenthood; they are growing quickly and expanding their product offerings to help every family thrive.

• Provide thoughtful, personalized communication to Felix users across all mediums.
• Document common user issues effectively and concisely to influence product improvements.
• Collaborate closely with other departments to share learnings across the Felix organization.

Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions. Founded in 2019, Felix's approach encompasses online assessments, lab testing, prescriptions, delivery, and ongoing care.

• Lead a team of CareDriver Support Team Leads to achieve department goals.
• Track quality assurance and provide feedback to improve team performance.
• Identify trends in customer issues and recommend improvements to leadership.

HopSkipDrive is a technology company focused on solving complex transportation challenges with a focus on safety and equity. Founded by three moms, they have facilitated over five million rides and continue to expand rapidly, recognized on the Inc. 5000 list multiple times.

• Utilize phone, email, SMS and other messaging tools to communicate with carriers and drivers.
• Identify and report any delays or issues with upcoming, active or passed loads.
• Proactively gather necessary information and drive urgency to carrier partners on upcoming load events.

Loadsmart is an innovative logistics technology company valued at over $1 billion. They are a growth-stage company with a globally distributed remote team, attracting top talent committed to driving meaningful change.

• Manage daily service calls and correspondence with customers and field staff.
• Provide excellent customer service via phone and email.
• Problem-solving and decision-making on service-related issues.

Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Handle customer inquiries and analyze payment history.
• Communicate account statuses and recommend solutions.
• Maintain accurate records of customer interactions.

Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. As a Great Place to Work certified company, they have been in business for over 35 years and work with well-known brands.

• Monitor network performance and system alerts using various monitoring tools.
• Respond to network incidents and outages, providing timely resolution to minimize downtime.
• Perform routine network maintenance and updates to ensure system reliability and security.

Intelice Solutions provides IT solutions. The job posting does not mention the company's size or discuss its culture.

• Support daily operations for the Community function across multiple cities.
• Assist in developing playbooks and operational guidelines for Community initiatives.
• Track and report on key Community metrics, such as engagement and performance.

ALX Africa is a non-profit organization dedicated to unlocking the potential of Africa's digital future by providing tech skills training and career acceleration programs. They aim to empower 2 million Africans to secure sustainable tech careers by 2030 with hubs in 8 cities across Africa.

• Interact with customers, providing information about services and handling inquiries.
• Triage reported issues and document them in the ticketing system.
• Engage with customers via email, live chat, and other communication methods.

HIKINEX is dedicated to ensuring customers receive exceptional service. Our Customer Care Representatives interact with customers providing information about services, intake service requests, responding to complaints, and scheduling technical staff.

• Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
• Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
• Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.

Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.

• Troubleshoots and corrects daily disruptions to productivity.
• Ensures that the RBS provides a high level of service to the Affiliate operations based on the Statement of Work
• Manages the staff operations and administration for the RBS program, including optimizing shift schedules, according to Affiliate needs.

SGS is the world’s leading testing, inspection and certification company. They are recognized as the global benchmark for quality and integrity with 93,000 employees operating a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

• Assist with itinerary-related scheduling and coordination requests
• Organize and maintain itinerary details, timelines, and documentation
• Communicate with clients to confirm details, updates, and changes

Destination Knot is a coordination-focused services company that supports clients with planning, scheduling, and experience-related logistics. They assist with organizing itineraries, timelines, and reservations while maintaining a high standard of communication and client support.

• Lead the Customer Assurance team, including specialized representatives in Quality Assurance, Reputation Management, Facility Monitoring & Security, and new experimental functions.
• Oversee and enhance review generation and reputation management initiatives, ensuring strong outbound engagement and positive brand perception.
• Monitor and refine Quality Assurance programs, providing coaching and insights to elevate performance across Customer Success and Resolution teams.

SecureSpace Management is seeking a talented, hungry, and eager Customer Assurance Manager that enjoys a fast pace and diverse workload in a dynamic environment. The company is committed to providing equal employment opportunities to all employees and applicants.

• Use digital tools to diagnose and resolve customer issues with field service engineers or directly with clients.
• Continuously monitor customer assets via the Hubgrade platform, ensuring data transmission and performance.
• Assist clients in setting up connectivity, delivering demonstrations of the monitoring portal and training.

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. They specialize in water, energy, and waste management, designing and implementing innovative solutions for decarbonisation, depollution, and resource regeneration.

• Manage a team of service technicians for EV charging station maintenance and repairs.
• Maintain positive customer relationships to drive satisfaction.
• Work cross-functionally within the organization, utilizing strong communication skills.

InCharge Energy is seeking to accelerate the adoption of electric vehicles by providing comprehensive and scalable charging solutions. They foster a workplace culture of innovation, collaboration, and a shared commitment to a sustainable future.

• Provides direction and communication to employees for timely and efficient customer service.
• Manages call traffic control and agent work groups effectively.
• Optimizes Quality Assurance practices to enhance service quality.

Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Lead and supervise a team of external Customer Experience Agents across email, chat, and phone channels.
• Set clear performance expectations, KPIs, and quality standards; conduct regular coaching and feedback sessions to support team development.
• Serve as the initiation escalation point for high-impact customer issues, directly responding to customer inquiries in a timely and professional manner.

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.