Similar Jobs
See allManager, Servicing Customer Support
GoodLeap
US
Customer Service
Team Leadership
Analytical Skills
Customer Care Supervisor
Extend
US
Analytical Skills
Communication
Interpersonal Skills
Support Team Lead
Wolt
Europe
Customer Support
Customer Experience
Analytical Skills
Customer Support Manager – B2B SaaS
Jobgether
US
Customer Support
B2B SaaS
Team Management
Supervisor, Customer Operations
Grow Therapy
US
Leadership
Coaching
Data Analysis
Responsibilities:
- Lead the Customer Assurance team, including specialized representatives in Quality Assurance.
- Oversee and enhance review generation and reputation management initiatives.
- Monitor and refine Quality Assurance programs, providing coaching and insights.
Skills and Experience:
- At least 3+ years of customer service, quality assurance, or support function leadership
- Strong technical and analytical skills with experience using digital support platforms
- Excellent coaching and leadership ability, fostering a culture of accountability and trust.
Other Functions:
- Must be able to work extended hours and weekends as needed
- Other duties as assigned
SecureSpace Management
SecureSpace Management is seeking a talented, hungry, and eager Customer Assurance Manager that enjoys a fast pace and diverse workload in a dynamic environment. The company is committed to providing equal employment opportunities to all employees and applicants.