Provide operational oversight of outsourced Customer Service operations.
Oversee internal Customer Service operations.
Manage all executive-level escalations across the Servicing organization.
GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.
Lead a team of CareDriver Support Team Leads to achieve department goals.
Track quality assurance and provide feedback to improve team performance.
Identify trends in customer issues and recommend improvements to leadership.
HopSkipDrive is a technology company focused on solving complex transportation challenges with a focus on safety and equity. Founded by three moms, they have facilitated over five million rides and continue to expand rapidly, recognized on the Inc. 5000 list multiple times.
Lead a team of Engineers, Area Managers & Regional Managers to install green tech.
Ensure every installation is smooth, professional, and exceeds customer expectations.
Design and refine installation processes to ensure efficiency and high standards.
Octopus Energy Services is driving the transition to greener, cheaper energy by installing in-home technologies. They are a fast-growing company in the UK, delivering smart, low-carbon solutions for their customers.
Lead the Customer Assurance team, including specialized representatives in Quality Assurance, Reputation Management, Facility Monitoring & Security, and new experimental functions.
Oversee and enhance review generation and reputation management initiatives, ensuring strong outbound engagement and positive brand perception.
Monitor and refine Quality Assurance programs, providing coaching and insights to elevate performance across Customer Success and Resolution teams.
SecureSpace Management is seeking a talented, hungry, and eager Customer Assurance Manager that enjoys a fast pace and diverse workload in a dynamic environment. The company is committed to providing equal employment opportunities to all employees and applicants.
Provide team leadership across case management, escalations, and operational support functions.
Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
Make informed decisions independently while collaborating with peers and senior leadership.
Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.
Execute and deliver projects on time, within scope, and within budget.
Manage vendor relationships and ensure all contractual obligations are met.
Lead cross-functional teams, assign tasks, and ensure effective collaboration.
They are focused on managing energy resources through innovative software solutions that lead to efficient energy use and sustainability. The company is passionate and growing and dedicated to sustainability, offering a inclusive community.
Lead a regional team, delivering world-class customer support for our software product - Service Autopilot.
Champion collaboration with Engineering and Product teams to ensure timely and effective resolution of technical issues.
Maintain high customer satisfaction, ensuring consistent service quality and adherence to SLAs.
Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage their operations and growth. They aim to help business owners focus on their passions, with over 130,000 businesses relying on Xplor in 72+ countries.
Lead the US West & Canada Sales, Customer Success, and Customer Solutions Engineering teams.
Develop and execute the commercial strategy for the region, aligned with global goals.
Build and strengthen our channel partner network, from recruitment to enablement to long-term success.
Wingtra is a venture-backed robotics scaleup with a global and international team of 125+ dedicated employees. They build aerial robots to digitize the world and set the basis for faster and better decisions, providing data solutions to various industries.
Manage and coordinate service calls, support field technicians.
Ensure smooth communication and timely service delivery.
Maintain strong client relationships and meeting SLAs.
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.
Develop, implement, and refine Field Service Operations strategies that improve efficiency, reduce costs, and enhance service quality.
Develop operational KPI’s and implement tools to monitor field service performance.
Develop annual budgets, manage operational P&L, and drive cost-optimization.
TurboCell delivers low to no-emission energy anywhere and operates on a variety of fuels, including 100% hydrogen. TurboCell is part of the Endeavour Energy ecosystem, a purpose-driven organization helping innovators develop and launch global solutions for energy, water, and waste.
Provide on-site service including preventive maintenance, calibration, installation, and training.
Manage inventory, trip planning, and administrative tasks related to service functions.
Troubleshoot, repair, and calibrate instruments at customer sites within the assigned region.
Anton Paar USA sells and supports Anton Paar's range of high-precision measuring instruments. They are a highly diverse, dynamic, and financially sound company that has grown every year since its start in 1986.
Guide new customers through the onboarding process.
Deliver engaging training sessions to clients.
Serve as the point of contact for customer inquiries.
Enerex is a leading software platform for the retail energy industry, connecting brokers, suppliers, and market participants through a unified data and workflow system. By centralizing how energy transactions are managed, Enerex enables faster deals, greater accuracy, and scalable growth across the energy ecosystem.
Oversee maintenance activities for multiple remote camp sites.
Manage preventive and corrective maintenance schedules.
Supervise and train on-site maintenance personnel.
Dexterra Group is a fast-growing, financially strong, publicly listed company. They aim to provide their people with fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, and work-life balance.
Track job completion and send updates to customers.
Help ensure a five-star customer experience.
We are a U.S.-based mobile service company scaling across states. We are building a lean, high-performing remote team from the Philippines to help us grow and are a remote-first company.
Manage regional field-based business reporting directly to the Head of Operational CS; manage a team of Area Service Managers to achieve all agreed business objectives and goals.
Implement and deliver a Customer Service strategy that aligns to financial and customer service expectations and objectives.
Be a key driver in delivering the best levels of customer service; manage multiple teams in the delivery of customer service targets and objectives.
Jungheinrich is a top company in the material handling equipment and Intralogistics sectors, offering logistics services. They employ over 14,500 employees, with a strong network of sales consultants and mobile service engineers, providing quality consulting and comprehensive service ensuring customer's peace of mind.
Provide technical support in the form of troubleshooting on site or via phone.
Perform installation, startup, and commissioning of various products.
Test and troubleshoot system functions and train customers in operation and maintenance.
Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.
Serve as the primary point of contact for basic technical support and product-related inquiries.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in their Series D funding round in March of 2025 and are on an exciting trajectory as a company.
Lead the team to deliver world-class support and create positive experiences.
Analyze trends and translate insights into concrete actions.
Hire, mentor, and manage team members, keeping them motivated and on track with service goals.
Wolt creates technology that brings joy, simplicity and earnings to neighborhoods around the world. They started with restaurant delivery and have expanded to over 500 cities in 30 countries; in 2022, they joined forces with DoorDash.
Perform maintenance, troubleshoot, diagnose, and repair Intuitive products in the assigned territory.
Coordinate and perform system/hardware delivery and installation, understanding O.R. protocol and HIPAA standards.
Complete administrative duties, maintain inventory, and support Intuitive teams to facilitate company objectives.
Intuitive believes that minimally invasive care is life-enhancing care and expands the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, committed to making a difference and fostering an inclusive and diverse team.
Lead a team responsible for successful implementations of Axon Enterprise’s products.
Guide customers through onboarding, configuration, training, and deployment.
Focus on creating exceptional customer experiences at every stage of the implementation journey.
Axon is on a mission to Protect Life by developing an ecosystem of devices and cloud software focused on safety and justice issues. Axon fosters a fast-paced and challenging work environment where employees can drive real change and grow while working towards a meaningful mission.