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Team Leadership:
- Conduct weekly 1:1s with Team Leads, providing feedback for development.
- Monitor volume across queues and assist as needed.
- Track the quality assurance for all team members.
Problem Solving & Improvement:
- Recognize and report high-level trends in customer issues.
- Partner with cross-functional teams to advance projects.
- Identify operational improvements within team workflows.
Policy & Process Adherence:
- Maintain strict adherence to HopSkipDrive policies.
- Maintain strict adherence to HopSkipDrive processes.
HopSkipDrive
HopSkipDrive is a technology company focused on solving complex transportation challenges with a focus on safety and equity. Founded by three moms, they have facilitated over five million rides and continue to expand rapidly, recognized on the Inc. 5000 list multiple times.