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What You'll Do:
- Lead and develop the support team
- Manage performance actively
- Own scheduling and coverage modeling
Manage the operational systems:
- Lead the definition of tiered SLA standards by customer segment
- Define and document escalation criteria
- Build a standardized bug escalation path from CX to Engineering
Build visibility into what's actually happening:
- Monitor queue health daily
- Surface escalation patterns before they become visible externally
- Track the full metrics stack
PushPress
PushPress is an AI-powered gym management platform built for boutique fitness, transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. They are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs.