Join the Xplor Field Services Team and develop business management software for the Field Service Industry.
Lead a dedicated team of Software Support Advisors, driving operational excellence.
Strengthen relationships with our customers and internal teams.

Responsibilities:

Enhance knowledge resources, contributing to internal frameworks that streamline issue resolution and knowledge sharing.
Monitor and analyse support trends, using data to identify improvements, flag anomalies, and implement solutions.
Standardise and optimise support processes across all channels—phone, chat, and email—while reporting on performance and satisfaction metrics.

Qualifications:

Proven experience in a customer support leadership role, with strong awareness of current industry trends, techniques, and best practices.
Over 5 years of progressive customer service and support experience within the SaaS industry.
Strong leadership experience in customer‑facing environments, with a track record of building, coaching, and inspiring high‑performing teams.

Xplor

Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage their operations and growth. They aim to help business owners focus on their passions, with over 130,000 businesses relying on Xplor in 72+ countries.

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