Regional Service Manager (North)

Role Purpose:

• Prioritise & oversee the Health, Safety and Well-being of staff within designated teams.
• Manage the regional field-based business reporting directly to the Head of Operational CS.
• Promote the development of direct reports and indirect reports in line with company goals and objectives.

Role Responsibilities:

• Implement and deliver a Customer Service strategy that aligns to our financial and customer service expectations and objectives.
• Coach, mentor and develop the service teams, inclusive of onboarding new starters.
• Be a key driver in delivering the best levels of customer service to our customers.

Role Requirements: Skills:

• An experienced manager who has a proven track record of leading teams, & exposure to managing mangers.
• IT literate, ideally working with Microsoft office, Excel, Power Bi & SAP.
• Strong numeracy and detailed analytical skills.

Mobility:

• This role will be regionally based and will incorporate wide travel as and when required.
• National and International travel may be required on occasion in accordance with business directives.
• Full valid current driving license.