Oversee daily claim workflows ensuring accuracy, timeliness and adherence to compliance requirements within Required SLAs.
Own team performance across CSAT, Quality, Productivity, Aging, and SLA, translating results into clear action plans.
Coach and develop team members through 1:1s, performance management and targeted development plans.
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions. Extend works with more than 1,000 leading merchant partners across industries and our headquarters is in downtown San Francisco.
Consult with customers on EMR optimization efforts.
Provide best practices to ensure customer success with the EMR.
Perform complex configurations to improve workflow efficiencies.
They provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers.
Provide team leadership across case management, escalations, and operational support functions.
Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
Make informed decisions independently while collaborating with peers and senior leadership.
Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.
Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Respond promptly to internal and external customer inquiries.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Triage the Procurement Request Pipeline, prioritizing incoming requests by urgency and business impact.
Manage end to end issuing process for team members, preparing and documenting equipment.
Expertly Support Specialty Projects, helping to define clear deliverables, manage timelines and processes.
Offchain Labs is a pioneer in blockchain scalability and security, transforming how the world interacts with decentralized applications. Their team embraces new challenges and seeks solutions that push existing boundaries to create a more equitable digital future.
Manage and coordinate service calls, support field technicians.
Ensure smooth communication and timely service delivery.
Maintain strong client relationships and meeting SLAs.
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.
Accurately process exception transactions according to company policy.
Maintain up-to-date knowledge of automated parking equipment and software.
Deliver high-quality customer interactions and resolve escalated concerns.
ParkX, assists the team with the operation of complex parking sites. They value collaboration and career growth, offering opportunities for advancement within their expanding portfolio.
Provide technical support to customers via phone, email, and video conference.
Resolve hardware, software, assay and training related issues in a 24/7 environment.
Independently resolve complex and routine issues and mentor peers.
Beckman Coulter Diagnostics, a Danaher company, innovates in life sciences, diagnostics and biotechnology to improve patient health. They are a global leader in clinical diagnostics, impacting 1.2 billion patients and more than three million clinicians per year.
Build and maintain the operational model for Support and Moderation.
Implement and improve the quality system, including tone of voice control.
Manage the team (hiring, onboarding, performance management, development).
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. They solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal.
Ensure trouble-free functioning of the software and hardware complex.
Immediately attract other specialists in case of operation abnormality.
Handle communication with customers regarding their requests and issue reports
Devexperts partners with financial institutions, providing products and solutions for retail and brokerage houses, exchanges, and buy-side firms. They focus on trading platforms, brokerage automation, software development, market data products, and IT consulting.
Provide operational oversight of outsourced Customer Service operations.
Oversee internal Customer Service operations.
Manage all executive-level escalations across the Servicing organization.
GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.
Provide superior customer service to the Account Manager and customer during order fulfillment.
Act as a support resource for day-to-day transactions.
Minimize problem order situations by proactively following up on open orders.
They guide the connection between people and technology, helping customers manage their IT needs. Connection's team is made stronger by a multitude of backgrounds, experiences, and perspectives, driving them to innovate and create technology solutions that stand apart from the crowd.
Oversee daily operations by conducting regular one-to-ones, providing coaching, and managing team performance.
Ensure that all resources are used efficiently, and team productivity is maximised; implement strategies to improve workflow and resource allocation.
Develop and refine processes to enhance operational efficiency and quality, continuously seek opportunities for improvement and implement best practices.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural. The fully distributed team consists of ~110 people, more than half in engineering, product and data. They foster an intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation.
Provide technical solutions to first level global support team by finding genuine solutions for complex service problems.
Communicate efficiently and effectively internally and with customers and partners by asking targeted questions to quickly understand root cause issues.
Take ownership of escalated cases and ensure they are effectively resolved by driving the process until a technical solution is identified.
Bruker is a world's leading analytical instrumentation company, covering a broad spectrum of advanced solutions in all fields of research and development. Bruker employs more than 11,000 employees working on this permanent challenge, at over 90 locations on all continents.
Monitor and manage inbound tickets within the Zendesk system.
Provide timely responses and resolve issues efficiently.
Troubleshoot functional and technical issues.
PPM Works is a full service Microsoft Work Management and Project and Portfolio Management consultancy, focused on OnePlan, Microsoft 365 and Project Platforms. PPM Works believes in giving back to our families, our community, our teammates, and our environment.
Lead day-to-day Customer Support operations across internal teams and BPO partners in a 24/7 environment.
Monitor and manage operational performance across key service metrics.
Identify operational risks early by monitoring volume trends, service signals, and operational capacity.
Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across 100+ booking sites. They aim to reshape how people discover and book accommodation through technology travelers can trust. They have operations in 100+ markets and are growing fast.
Support Project Management and ICP team members as a subject matter expert.
Lead problem-solving efforts for complex technical and site-related issues.
Collaborate with installation subcontractors to support their technical development.
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. With 16,000+ professionals in over 50 countries, they are trusted every day to lift, handle, and move what the world needs.