Provide high quality support via email and phone to property managers and parking customers.
Maintain a consistent, high-quality voice and tone aligned with company and brand standards.
Identify patterns, recurring issues, and gaps in our product or process, surface insights to the team.
Parkade aims to transform building parking management with their platform. They are a fast-growing, venture-backed startup, helping multifamily and commercial properties.
Provide email support for program applicants and participants.
Manage a trouble ticket queue to track issues from report to resolution.
Provide weekly and monthly reporting on program support activity.
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants. EnergyHub has a casual environment, the flexibility to set your own schedule.
Handle customer inquiries and analyze payment history.
Communicate account statuses and recommend solutions.
Maintain accurate records of customer interactions.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. As a Great Place to Work certified company, they have been in business for over 35 years and work with well-known brands.
Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email.
Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
Thoroughly create, update, and resolve customer tickets for every request received according to guidance
Sun Auto Tire & Service is a top-10 independent tire dealer in the US with 525+ stores, operating under multiple brands. They have been named "Best Place to Work" and are a leading provider of vehicle aftermarket tires and repair services, increasing our footprint rapidly through both organic growth and acquisitions.
Serve as the primary point of contact for basic technical support and product-related inquiries.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in their Series D funding round in March of 2025 and are on an exciting trajectory as a company.
Provide excellent customer service to our customers at all times.
Troubleshoot, problem solve, and resolve customer issues.
Document, track, and monitor problems to ensure timely resolution.
EPlus believes technology is a people business and delivers solutions that make a real difference. Their team is passionate, skilled, and driven to deliver solutions that make a real difference and values collaboration, innovation, and extraordinary results.
Manage & monitor all order to cash account activities, process customer orders with precision, and ensure timely and accurate entry into our order management system.
Act as the primary contact for customer/reseller inquiries, providing prompt and reliable information & resolving customer issues.
Serve as a credit customer service representative, resolving questions regarding programs, processing, and payoff quotes.
Syngenta Seeds develops and produces seed for farmers, commercial growers, retailers and small seed companies. They improve the quality and yields of crops, bringing farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops. Syngenta Seeds is headquartered in the United States.