Be the project manager for program launch tasks and manage multifaceted programs with device partners, clients and internal teams.
Prepare recurring client reports, analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients.
Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients and contribute to shaping program design.
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They have a casual environment, the flexibility to set your own schedule, and offer opportunity for growth and development within the role.
Reply to customer inquiries via supported communication channels
Identify, replicate, and report validated product issues to the R&D team
Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat
Cision empowers individuals to make an impact, valuing voices and ideas. They are a global team that champions curiosity, collaboration, and innovation, driving meaningful contributions to brands.
Monitor inbound email and telephone queries, ensuring tickets are logged and assigned appropriately.
Act as a first point of contact for routine customer requests, resolving straightforward issues and escalating complex enquiries.
Maintain accurate data and recommend improvements to ticket workflows to support efficient service delivery.
SFG20 is setting the industry standard for building maintenance. They provide services and technologies that empower people to create safer buildings by using their standard, software and expertise to make buildings better.
Provide high quality support via email and phone to property managers and parking customers.
Maintain a consistent, high-quality voice and tone aligned with company and brand standards.
Identify patterns, recurring issues, and gaps in our product or process, surface insights to the team.
Parkade aims to transform building parking management with their platform. They are a fast-growing, venture-backed startup, helping multifamily and commercial properties.
Prepare, submit, and track permits, maintaining an up-to-date permit log.
Maintain customer, job, and invoice records and keep data clean.
Build and send daily and weekly "numbers snapshot” with key metrics.
Offshore Launch is a staffing agency that helps small business owners scale their operations with top global remote talent. It is a people-centered agency that values growth and ongoing development.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.
Design, build, and lead the support program that ensures VA clinicians can effectively use Knowtex to document patient encounters.
Own the complete support infrastructure—from ticketing systems and escalation protocols to team management and technical troubleshooting—establishing the operational foundation.
Manage support operations end-to-end while building the systems, processes, and team to scale from hundreds to tens of thousands of users.
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, Knowtex is experiencing explosive growth across both commercial health systems and federal healthcare.
Provide responsive customer support via phone, email, and other channels.
Manage and maintain strong relationships with assigned customer accounts.
Monitor system dashboards and security alerts, taking prompt action when needed.
NEC Software Solutions, part of NEC Corporation, develops software solutions. They focus on supporting public services with over 3,000 employees, working with governments, hospitals, housing providers, and local authorities.
Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.
Answer frequently asked questions and redirect the user to the appropriate resource material.
Make some administrative changes to the system configuration when it can be done through the user interface.
Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. They offer a flexible, all-in-one Student Impact Platform that creates actionable insights, and appear to have a multicultural environment.
Investigating alleged violations of Illinois Shines program requirements.
Drafting letters regarding program violations and ensuring compliance.
Identifying trends in consumer complaints and recommending proactive measures.
Energy Solutions focuses on delivering large-scale energy, carbon, and water-use savings through market-based programs. Since 1995, they've offered performance-based solutions for their utility, government, and institutional customers.
Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
Support development and update of the internal and external knowledge base to help scale our help desk support
Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they have a dynamic team.
Provide timeline and professional support to customers through multiple channels.
Troubleshoot software-related issues and guide users through steps to resolve problems.
Create, track, and manage tickets in the support system, ensuring timely follow-up and resolution.
Rubris, founded by veterans of the legal technology and mass legal claims industries, provides the Rubris Crosslink Platform, a proprietary software solution. They believe in creating an environment of inclusion and belonging, advancing talented individuals by promoting a culture of respect and support.
Build automations and tooling to scale without drowning in tickets.
Surface patterns and customer pain points.
Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.
Support operations, internal coordination, and team processes.
Be the project point person for community engagement and customer service.
Support Managers and Senior Managers across multiple projects.
GiveDirectly (GD) aims to reshape international giving by providing cash grants directly to the world’s poorest. The company has raised over $1B since launching in 2011 and has a global team of ~150, and country operations teams of ~650 coming from 21 different countries speaking 69 different languages, with a culture that is candid, analytical, agile, and non-hierarchical.
Respond to customer support issues and resolve them per SLAs.
Work cross-functionally to resolve issues promptly.
Guide customers on product benefits and enhancements.
Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.
Coordinate daily program activities, schedules, and workflows.
Support program managers with reporting, tracking, and follow-up on timelines.
Support billing, invoicing, and reimbursement processes.
BALANCE RehabClinic is a private treatment clinic specializing in mental health and addiction recovery. They deliver highly individualized, evidence-based care designed to support sustainable recovery in discreet, private residential settings, supported by a multidisciplinary team.
Create and drive execution of detailed projects, working in collaboration with customer stakeholders
Own communication with clients regularly to provide recommendations and manage expectations
Directly communicate with VP+ level executive stakeholders at customer accounts
Atlassian is a software company motivated by a common goal: to unleash the potential of every team. Their software products help teams all over the planet and are designed for all types of work.
Provide timely support by answering billing-related questions.
Diagnose and resolve basic and complex financial or billing issues.
Troubleshoot nonstandard issues by engaging directly with customers.
ResMed creates life-changing health technologies. They are committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.
Complete a brief Customer Service training to learn tools, workflows, and service standards
Help create and update training materials, guides, and process documentation
Support Customer Service requests by researching issues, gathering information, and helping coordinate solutions
SupplyHouse.com is an e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They value their team members and cultivate a supportive community through their core values of Generosity, Respect, Innovation, Teamwork, and GRIT.