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• Manage day-to-day client success KPIs within assigned client base.
• Participate in client onboarding, portal training, and general education.
• Monitor performance metrics, identify trends, and provide actionable insights.

Jobgether helps candidates get their applications reviewed quickly, objectively, and fairly against the role's core requirements using an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company, where the final decision and next steps (interviews, assessments) are managed by their internal team.

• Build and maintain trusting relationships with clients through service.
• Accountable for accurate and timely transition of new clients into the platform.
• Provide ongoing client support to troubleshooting inquiries.

Judi Health is an enterprise health technology company providing solutions for employers and health plans. They have a comprehensive suite of solutions and are rebuilding trust in healthcare in the U.S.

• Cement the relationship with new and existing customers.
• Develop a “consultant” perspective to client communication.
• Analyze customer usage to form accurate forecasts.

Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. They are serving household names and have paid out $100M to creators.

• Create and drive execution of detailed projects, working in collaboration with customer stakeholders
• Own communication with clients regularly to provide recommendations and manage expectations
• Directly communicate with VP+ level executive stakeholders at customer accounts

Atlassian is a software company motivated by a common goal: to unleash the potential of every team. Their software products help teams all over the planet and are designed for all types of work.

• Responsible for a high volume of SMB accounts.
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.

Deel is the all-in-one payroll and HR platform for global teams which combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. The team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.

• Manage enterprise and mid-tier accounts, while assisting other CSMs with campaigns.
• Train new CSM team members and maintain training resources.
• Partner with the sales team and advise on the feasibility of deals.

TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They are a remote-first company that values its employees, offering great benefits and a supportive culture, as evidenced by their recognition as a "Best Place to Work".

• Serve as the operational point of contact for partner accounts.
• Partner cross-functionally with coaching operations, product/engineering, sales, and leadership teams.
• Build and maintain partner-facing documentation and internal operations manuals.

Mento is a human and AI coaching company with the mission to help people perform their best at work. They’re empowering employees at the fastest-growing companies and are backed by leading VCs including Slow Ventures, M13, and Twelve Below. They foster a workplace built around trust, respect, collaboration, and having fun.

• Lead and manage end-to-end product implementations for clients
• Coordinate daily with clients and development teams, keeping both sides aligned and accountable
• Oversee and coordinate developer activities in a structured way: track tasks, monitor status, and ensure quality and deadlines are met

They are a profitable Enterprise SaaS company specializing in data privacy and security. With a powerful Data Privacy Governance platform that leverages patented AI technology, they are revolutionizing customer data protection for Fortune 100 organizations.

• Build strong relationships with our customers
• Identify, measure, and execute against customers’ positive business outcomes to cultivate more realized value for your customers
• Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Their solutions support essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

• Manage a portfolio of existing customers on the SmarterDx platform.
• Develop deep relationships with customers, acting as their trusted advisor.
• Monitor client performance, report on financial impact, drive product expansion.

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.

• Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox.
• Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency.
• Own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables

Maven is the world's largest virtual clinic for women and families, with a mission to make healthcare work for all. They offer clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans.

• Deliver project KPI’s and key objectives.
• Act as the primary interface with the client and develop effective working relationships.
• Lead, develop, and coach teams, overseeing personnel within their assigned region/s.

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. With teams globally, industry expertise, and the power of technology, they design and deliver tailored, sustainable, and innovative solutions.

• Own and oversee the entire post-sales customer journey.
• Act as the primary relationship owner, proactively engaging with customers.
• Drive internal and external collaboration, working closely with cross-functional teams.

JLL is a leading global provider of real estate and investment management services. They help clients buy, build, occupy, manage and invest in commercial, industrial, hotel, residential and retail properties. JLL is a Fortune 500 company with operations in over 80 countries.

• Maintain customer relationships, network, and implement success programs.
• Contribute to sales, onboard and train clients, and minimize churn.
• Improve customer experience through product support and handling customer complaints.

Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. They are a rapidly expanding team based in New York, that values collaboration and innovation.

• Be the primary point of contact and trusted advisor for our generator customers.
• Build strong, proactive relationships with our UK generators —solving blockers, unlocking opportunities, and driving long-term value.
• Identify gaps across the customer journey and design scalable, high-impact improvements.

Tem is fixing a creaking energy market by enabling businesses to buy energy produced by renewable generators directly through their RED™ product. They have saved UK businesses and generators over £25 million since launching in 2021 and are backed by top-tier VCs including Atomico and Albion.

• Develop and refine scalable processes that improve client implementation efficiency
• Build a bridge between Implementation, Product, Engineering, Data, and Customer Success
• Act as central program manager for Implementation team, manage processes to drive execution and reduce coordination overhead

SmarterDx builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.

• Act as the main point of contact for all client-submitted cases and ensure regular follow-up and continuous communication.
• Quickly diagnose and resolve client issues while ensuring that KPIs are being met regularly.
• Coordinate with the client's help desk team to ensure seamless communication and collaboration.

Datacor provides software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. They aim to equip the industry with intuitive products that solve customers’ problems and help them use data as a competitive advantage.

• Become an expert on customers and the challenges they face around distributed energy resource (DER) adoption.
• Craft compelling messaging and solution-level narratives that align with company positioning to target utilities.
• Lead the creation of compelling and persuasive product marketing collateral, including sales enablement materials.

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

• Develop and implement end-to-end digital programs for customers.
• Create a cohesive strategy with tangible goals to drive adoption and retention.
• Collaborate with leaders across Support, Product, and Marketing.

Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Design and execute scaled outreach programs that support customers through key lifecycle moments.
• Create and deliver standardized performance communications, including email campaigns and educational content.
• Partner with teams across the organization to align messaging and ensure customer needs are met.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.