Customer Success Manager
Benefits
5w PTO
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Analysis
Why this role matters:
- Your work ensures generators feel valued and understood.
- You'll define the supplier experience on Tem.
- You'll help Tem become the trusted engine for energy transactions.
RESPONSIBILITIES:
- Be the primary point of contact for generator customers.
- Build relationships with UK generators, solving blockers and driving value.
- Collaborate across teams to turn feedback into action.
REQUIREMENTS:
- Proven experience in customer success in B2B environments.
- Strong operational mindset and strategic thinking.
- Fluency in CRM tools like HubSpot.
SUCCESS MEASURES:
- Maintain a customer satisfaction score of 80+.
- Embed a clear customer success playbook.
- Ensure every generator account has a documented plan.
Tem
Tem is fixing a creaking energy market by enabling businesses to buy energy produced by renewable generators directly through their RED™ product. They have saved UK businesses and generators over £25 million since launching in 2021 and are backed by top-tier VCs including Atomico and Albion.