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• Provide operational support to Director of Operations and Operations team.
• Contact customers regarding accounts receivable.
• Provide general administrative and organizational support to internal team members, including the CEO.

Alt Legal is changing how trademark professionals manage global intellectual property. They are trusted by over 1,000 global law firms, IP boutiques, and Fortune 100 companies, and are known for powerful automation, integrated tools, and exceptional customer service.

• Manage Help Scout and Accounts Receivable processes from start to finish.
• Execute invoicing processes with extreme precision, maintaining a 97% or higher billing accuracy rate.
• Act as a diplomat for the brand, handling tense interpersonal situations with tact.

Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology, they strive to attract top talent who share their vision and values.

• Driving operational excellence across the Customer Experience (CX) organization.
• Shaping the rhythm of the business and aligning cross-functional teams.
• Translating data into insight-driven decision-making.

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!

• Execute on global expansion strategies across operations and new markets.

Jobgether is connecting candidates with companies. They use AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Triage the Procurement Request Pipeline, prioritizing incoming requests by urgency and business impact.
• Manage end to end issuing process for team members, preparing and documenting equipment.
• Expertly Support Specialty Projects, helping to define clear deliverables, manage timelines and processes.

Offchain Labs is a pioneer in blockchain scalability and security, transforming how the world interacts with decentralized applications. Their team embraces new challenges and seeks solutions that push existing boundaries to create a more equitable digital future.

• Analyze and support non-clinical workflows across CM, CDM, and UM programs.
• Translate operational and clinical requirements into process maps, SOPs, and job aids.
• Support workflow automation and system optimization initiatives.

Personify Health created a personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. They serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes.

• Transform raw data into actionable insights that improve operational performance.
• Design reporting systems and automate workflows to enhance business operations.
• Analyze productivity and operational data to identify trends and improve efficiencies.

They help businesses streamline their hiring process with applicant tracking system (ATS) software. The company emphasizes data-driven decision-making and creating impactful solutions for operational challenges.

• Lead the team to deliver world-class support and create positive experiences.
• Analyze trends and translate insights into concrete actions.
• Hire, mentor, and manage team members, keeping them motivated and on track with service goals.

Wolt creates technology that brings joy, simplicity and earnings to neighborhoods around the world. They started with restaurant delivery and have expanded to over 500 cities in 30 countries; in 2022, they joined forces with DoorDash.

• Respond to inquiries from schools and educators promptly via email, phone and text
• Manage and maintain the support inbox to ensure all queries are handled efficiently
• Identify trends in queries and recommend process improvements to enhance the school and educator journey

Zen Educate is a technology company with an online platform that helps match schools with teaching staff. By leveraging technology, their smart algorithms can match teachers to the perfect school and help schools find great teachers. They care about the teachers as much as they care about the schools.

• Analyzing existing workstreams to identify opportunities to develop and implement automated, or more efficient solutions, for process optimization.
• Collaborating with the founders and across various departments such as marketing, sales and software development to facilitate smooth operational flow.
• Carrying out administrative tasks and processes, and preparing operational documents such as reports, spreadsheets, and briefing notes.

We build infrastructure that delivers massive amounts of web data to the companies training the world’s most powerful AI models. We’re lean, technical, and move fast with a team of builders pushing to expand what’s possible for open web data and AI.

• Queue Leadership: Helping customers on complex issues alongside your team, identifying patterns, and spotting improvement opportunities.
• Team Support & Quality: Conducting quality reviews, helping teammates navigate difficult situations, and championing great work.
• Performance & Improvement: Reviewing KPI dashboards, requesting product training, and working with Support Operations to create new workflows.

Help Scout helps businesses delight more customers with their platform. They are a fully remote company with a team of 130+ people all over the world and a Certified B Corporation since 2019.

• Oversee daily claim workflows ensuring accuracy, timeliness and adherence to compliance requirements within Required SLAs.
• Own team performance across CSAT, Quality, Productivity, Aging, and SLA, translating results into clear action plans.
• Coach and develop team members through 1:1s, performance management and targeted development plans.

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions. Extend works with more than 1,000 leading merchant partners across industries and our headquarters is in downtown San Francisco.

• Lead assigned teams to deliver high-quality operational support.
• Oversee workflows and monitor KPIs to enhance operational efficiency.
• Focus on team training and development while driving continuous improvement initiatives.

Jobgether is a platform that helps connect job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively, and the final hiring decisions are managed by the company's internal team.

• Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
• Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
• Track and analyze team performance against key metrics, including OKRs and productivity KPIs.

Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.

• Manage day-to-day call center operations, ensuring efficient handling of inbound and outbound calls.
• Lead, coach, and develop staff members and management to ensure that all departmental goals are met efficiently and effectively.
• Handle customer escalated issues, ensuring timely resolution and a positive customer experience.

American Income Life empowers employees with support and opportunities to succeed. They foster a caring and innovative culture, promoting collaboration and mutual respect to drive collective growth and overcome challenges.

• Provides direction and communication to employees for timely and efficient customer service.
• Manages call traffic control and agent work groups effectively.
• Optimizes Quality Assurance practices to enhance service quality.

Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Monitor core KPIs (revenue, margin, conversion, pipeline performance)
• Identify performance gaps and growth opportunities
• Improve reporting structure and dashboard clarity

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. Even with thousands of employees spread across multiple continents, they still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.

• Provide operational oversight of outsourced Customer Service operations.
• Oversee internal Customer Service operations.
• Manage all executive-level escalations across the Servicing organization.

GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.

• Manage complex projects, ensuring seamless delivery for clients.
• Partner with product and sales teams to shape delivery plans and assure value.
• Strengthen operational excellence by refining project management processes.

Sibylline is a leading intelligence and strategic risk consultancy in the security sector that supports businesses, governments, and NGOs. The firm provides an innovative, entrepreneurial, and fast-growing working environment, offering employees opportunities for career progression and to build their personal profiles.

• Own async email tickets and backlog items from intake to resolution.
• Respond to learners with clarity, warmth, and precision.
• Ensure tickets are properly tagged, categorised, and documented.

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. With hubs in 8 cities across Africa and counting, they provide safe access to quality learning and a dedicated network of expert instructors.