Prioritizing and optimizing executives’ schedules and communications.
Assisting with planning and executing GTM strategies.
Drafting emails, preparing documents, and managing stakeholder engagement.
Limble empowers the unsung heroes who support the world by revolutionizing how businesses manage their maintenance operations. They provide a comprehensive suite of software solutions to optimize asset performance and drive operational excellence, fostering a diverse and inclusive workforce.
You will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries.
You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone.
You will collaborate across departments to identify and resolve subscription-related product bugs/issues.
Cloudbeds is transforming the hospitality industry with its intelligent platform that powers properties across 150 countries, processing billions in bookings annually. They are a completely remote team of 650+ employees across 40+ countries, bringing together engineers, designers, and hospitality veterans.
Manage the full invoicing cycle, ensuring timely and accurate generation of customer invoices and successful transmission to our customers.
Oversee the daily work and performance of the assigned offshore teammates, ensuring adherence to company policies, service-level agreements (SLAs), and quality standards.
Drive change by proactively identifying opportunities for process automation and continuous improvement across all AR functions to ensure scalability as the company grows.
EzCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They are backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
Handle customer inquiries via live chat, email, and social media.
Troubleshoot technical issues and enhance user experience.
Report bugs and user experience issues to the development team.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Prepare, validate, and submit client invoices accurately and on time.
Conduct consistent outreach to client contacts to confirm invoice receipt and resolve disputes.
Collaborate with Sales, Account Management, and Customer Support teams to align on client status.
RigUp is a source-to-pay solution built for energy, combining purpose-built software with expert teams. They empower energy companies and their suppliers to work better together and have raised over $750M in funding.
Perform analyses of data related to customer usage and buying patterns
Prepare and present presentations to relevant stakeholders
Analyze open ended customer feedback and identify key insights
Quantum Metric helps organizations put customers at the heart of everything they do by providing a platform to understand the digital customer journey. They capture insights from 40 percent of the world’s internet users and have been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years.
Create invoices, track payments, and record expenses.
Gather industry data and prepare reports.
Coordinate calendars and handle client communication.
Wing is redefining the future of work for companies worldwide as a one-stop shop for building world-class teams and automating operations. They foster an inclusive culture with opportunities for career growth in a fun, supportive environment.
Cultivate and maintain strong relationships with customers.
Act as the primary point of contact for customer inquiries and issues.
Conduct regular check-ins with customers to assess their needs and identify opportunities.
Vitable is building a health benefits platform designed for everyday workers and the employers who care about them. By providing accessible healthcare to the uninsured and underinsured Americans, they’re creating a better experience for employees and a smarter solution for employers.
Develop a strong understanding of Flywire's products and policies to provide solutions.
Handle client questions via various channels with speed and professionalism.
Solve complex payment problems using software tools and collaborating with team members.
Flywire is a global payments enablement and software company that aims to deliver complex payments. They have over 1,200 global FlyMates, representing more than 40 nationalities, and have 12 offices world-wide.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Ensure the smooth operation of the executives by managing calendars, coordinating travel arrangements, and preparing expense reports.
Anticipate the needs of executives and take initiative to address them before they arise.
Facilitate cross-departmental communication and collaboration to support company objectives.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, BetterHelp is the world’s largest online therapy service, with a network of over 30,000 licensed therapists that has helped millions.
Develop and nurture relationships with selected accounts.
Be a trusted advisor and expert in DemandFactor offerings.
Manage documentation and address options and integrations from proposal to delivery.
DemandFactor focuses on building strong customer relationships and ensuring clients have a great experience with successful campaigns. They foster growth through excellent campaign leads and great customer service.
Provide support to clients through phone, email, and chat with a focus on root cause analysis and client education.
Address complex client questions and concerns with speed, professionalism and empathy; be a brand ambassador.
Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
Flywire is a global payments enablement and software company that solves high-stakes, high-value payments. They support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.
Support the account management team with administrative tasks.
Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits and shows extreme growth of clients in commercial verticals. They are a small, high-trust team focused on accelerating their clients' success globally with fantastic team members that have won the loyalty of clients around the world.
Answer customer inquiries via email, chat, and phone, ensuring they feel supported and heard throughout their journey with us.
Become a product expert, guiding customers with confidence to help them maximize the value of Olly Olly’s tools and services.
Investigate and resolve product issues swiftly, collaborating with other teams when necessary and keeping customers informed with timely updates.
Olly Olly blends technology and real-world expertise to empower businesses across the U.S. They aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly.
Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Think quickly on your feet to customize creative solutions.
Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. Their multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients and is recommended by over 7,500 physicians and hair professionals.
Maintain customer relationships, network, and implement success programs.
Contribute to sales, onboard and train clients, and minimize churn.
Improve customer experience through product support and handling customer complaints.
Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. They are a rapidly expanding team based in New York, that values collaboration and innovation.
Manage daily accounting activities, including transaction coding, reconciliations, and customer payment posting
Prepare reports to support RCM reconciliation and participate in the month-end close
Assist with AR and AP functions, including billing, vendor management, and coordination with Customer Success
Tava Health improves mental health through better access to high-quality therapy. They partner with employers to provide accessible mental health benefits and support a growing network of therapists with tools to power their practices.
Engage with customers on the phone to solve problems and build lasting relationships.
Meet or exceed department SLAs for Customer Satisfaction Rating and response time.
Improve customer support policies by offering feedback and solutions to managers.
BRUNT is leading the way in redefining the workwear category, engineering better boots and apparel for tradesmen and women. The BRUNT team is devoted to improving on old workwear standards, and creating a community that tradesmen and women can call their own.
Act as a first point of contact for all day-to-day questions received via Alt Legal’s support email, live chat, and phone line.
Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams.
Alt Legal is changing how trademark professionals manage global intellectual property, helping legal professionals efficiently handle filings, manage deadlines, and identify infringement. They are trusted by over 1,000 global law firms, IP boutiques, and Fortune 100 companies, and recognized as one of the most respected trademark companies in the IP world.