Customer Service (non-live) Operations Supervisor

Relay

Remote regions

Europe

Benefits

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Responsibilities:

  • Team Management & Mentorship: Oversee daily operations by conducting regular one-to-ones (121s), providing coaching, and managing team performance.
  • Resource Utilisation: Ensure that all resources are used efficiently, and team productivity is maximised.
  • Process Development: Develop and refine processes to enhance operational efficiency and quality.

Requirements:

  • Problem-solving skills, with the ability to think critically and make informed decisions under pressure.
  • Proficient in GSuite, particularly Google Sheets, with the ability to create and manage complex reports.
  • Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.

Relay

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural. The fully distributed team consists of ~110 people, more than half in engineering, product and data. They foster an intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation.

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