Technical Solutions Engineer

As a Technical Solutions Engineer, you will debug complex API failures, LLM hallucinations, and integration bugs using production tools. You'll analyze system traces in Honeycomb and other observability platforms, write and deploy JavaScript code snippets for customer website integrations, and perform root cause analysis on system-level issues and data inconsistencies. You will also troubleshoot and optimize prompt engineering configurations, diagnose LLM response issues, and debug autonomous agent workflows. This role involves fixing customer integration issues through code modifications, deploying JavaScript implementations for Live Chat and Shopping Agent features, and creating technical documentation. Expect to lead technical deep-dives with customer engineering teams, provide architectural guidance, and contribute to internal tools and automation. This position requires excellent English communication skills, a problem-solving mindset, and the ability to work independently in a remote environment.