Division VP, Client Services

You will play a pivotal role in overseeing the seamless delivery of high-quality services to our clients in the healthcare vertical, and contributing to the overall success and growth of the company. In addition you will play a crucial role in ensuring clients’ satisfaction, building strong relationships, and driving strategic initiatives to support the clients business objective. Key Responsibilities: Client Relationship Management: Develop and maintain strong, collaborative relationships with key stakeholders within the clients’ organization. Act as the primary point of contact for addressing client concerns, resolving issues, and ensuring overall satisfaction. Strategic Planning and Execution: Work closely with the executive team to develop and execute strategic plans for client engagement and growth. Drive continuous improvement in service delivery, identifying areas for optimization and efficiency. Team Leadership: Lead a high-performing team, providing guidance, mentorship, and support to ensure a positive and collaborative working environment. Foster a culture of continuous improvement and innovation within the clients’ services division. Quality Assurance: Implement and monitor quality assurance processes to uphold service standards and exceed client expectations. Conduct regular performance reviews and implement corrective actions when necessary. Communication and Reporting: Prepare and deliver regular reports to the client on KPIs, SLAs, and overall account health. Communicate effectively with internal and external stakeholders, ensuring transparency and alignment. Business Acumen & Critical Thinking: Understand and contribute to the company’s broader business objectives, make commercially sound decisions, and align team or individual efforts with organizational goals. Analyze complex problems, evaluate multiple solutions, and make data-informed decisions that drive results.