Job Description
The Director of Customer Content will report directly to the Director, Customer Engagement, and is responsible for the production, governance, and maintenance of customer content. This leader focuses exclusively on the post-sale experience - driving product adoption, retention, and customer loyalty through clear, actionable content. This leader sets the function’s strategic direction, oversees operations, drives successful delivery, and develops a high-performing team to achieve impactful results.
The ideal candidate brings deep cybersecurity expertise, experience managing content across knowledgebases and channels, and a highly technical understanding of our product and customer audiences. This role involves strategic leadership, customer content production & governance, cross-functional collaboration, operations & performance management, and team leadership.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future, ensuring every identity is authentic, every application sign-in is secure.