Job Description
Manage large customer projects during the implementation lifecycle. Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account. Prioritize initiatives based on business needs and requirements. Serve as an advisor to the customer as they improve their online processes–keeping each personas experience top-of-mind at every turn. Create and maintain project plans, project status reports, and other relevant project documentation.
Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Enable customers to utilize the Host Compliance Product by creating project plans aligned to their implementation goals. Collaborate and work closely with internal partners to support their efforts while delivering products.
About Granicus
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry.