Job Description
Answer customer calls for service on servers or equipment, dispatch tickets to appropriate technicians, and perform basic troubleshooting over the phone. Differentiate between hardware and IT issues, route hardware issues to technicians for on-site visits, and route IT issues to remote support team. The candidate must have 5+ years of customer service experience, technical knowledge, especially with troubleshooting, understanding of printers and basic IT concepts, and the ability to distinguish between hardware and software issues. No need to be a full technician, but needs to be able to troubleshoot simple issues with customer.
About Technology Company
This is a technology company that provides IT infrastructure and technical support solutions for businesses.