Customer Care Agent

As one of our Customer Care Agents, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. Our Customer Care team works under various shift patterns that may include weekends (e.g. Wed - Sun) so you’ll need to be comfortable with this. You’ll be: Offering customers empathetic and personal service expected of the Numan brand Solving queries on first contact as far as possible, always taking ownership of the customer’s problem Working in Intercom covering phone, messaging, social channels and email Working closely with our pharmacy and clinicians to resolve patient queries Keeping an accurate record of customer enquiries and complaints Handling queries of a sensitive nature in a confidential and safe way Sharing the voice of the customer with colleagues in the business and suggesting better ways to work Able to work with little supervision We’re looking for someone who: Loves problem-solving and connecting with people. Gets satisfaction from providing excellent customer care and going the extra mile to make someone happy. Has experience of, or a desire to work in a startup environment, with a small team and high levels of ownership with light process infrastructure. Ideally, have experience with Intercom, Salesforce, Intercom or equivalent experience but if not, you are a tech savvy quick learner. Has excellent English (written and spoken).