Level 1 Engineer

Looking for a dedicated L1 support Technician with a focus to join the team and help deliver exceptional service to clients. Responsibilities include Ticket Triage and providing first-level technical support, responding to customer inquiries via phone and email in a timely and professional manner in Autotask. Also, the role is to diagnose and troubleshoot technical issues, escalate complex issues to higher-level support or relevant departments as needed, and document and track customer issues and resolutions in the ticketing system. The job also includes to assist in the creation and maintenance of support documentation and knowledge base articles and collaborate with team members to ensure a high level of customer satisfaction along with staying updated with the latest developments.