Clinical Support Nurse (RN or LPN)

Serve as the Clinical Communication Hub:

• Act as the first line of response for NPs, managing facility communications.
• Conduct telephonic triage for acute, non-emergency symptoms, escalating to the NP.
• Provide care plan education and clarification on the NP's behalf.

Own the End-to-End Specialist Referral Process:

• Manage the specialist referral lifecycle, from initiating outreach to tracking status.
• Compile and send clinical documentation to specialist offices.
• Coordinate patient transportation with facility staff.

Drive Clinical Data & Quality Insights:

• Locate and synthesize critical patient information from Health Information Exchanges (HIE).
• Support program-specific tracking (e.g., Chronic Care Management (CCM) enrollment, consents, and time).
• Perform data abstraction from the EHR to support quality dashboards.