- Performs virtual assessments of persons with disabilities.
- Documents assessment results for the individual member status or negotiates service plan as needed.
- May communicate with all health care providers to ensure appropriateness of care.
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Provide telephone triage in a remote, centralized contact center, assessing symptoms, determining urgency, and guiding patients to safe next steps using client-specific protocols and Epic’s Nurse Triage module. Manage back-to-back calls, using nursing judgment and clear guidelines to advise patients, route them appropriately, and support follow-up care. Work with a supportive team of nurses and non-clinical colleagues and receive training, coaching, and feedback to grow your skills and handle increasingly complex scenarios.
This role is ideal for an experienced nurse (5+ years in primary or geriatric care) who is ready to step beyond bedside care and into the tech-enabled healthcare space. You’ll work behind the scenes with providers and our technology platform, Nightingale, to improve patient outcomes, optimize performance, and drive value-based success.