Job Description
This is a high-impact growth role. At Cloud9, your efforts will unlock a repeat-guest engine that compounds revenue, drives referrals, and establishes a five-star brand moat. You will be responsible for the guest relationship from booking through departure and beyond. Managers who simply “oversee” support will not thrive here—we want proactive doers who solve problems in minutes, not hours. Guest loyalty, referral revenue, and public review scores depend directly on your actions. Outcomes include raising NPS, boosting CSAT, accelerating resolution, growing loyalty, expanding referrals, dominating reviews, predicting issues, systemizing delight, scaling team, and data-driven CX.
About Cloud9
Cloud9 aims to revolutionize the hospitality industry with AI-driven execution by transforming long-term luxury rentals into exceptional short-term experiences.