Job Description
This position coordinates, monitors and reports on multiple business office operations and revenue cycle work teams for primary care, specialty and hospital based clinics including the billing and collection of patient accounts, preparation/submission of insurance claims, cash applications, billing compliance, implementation of best practices, third-party contracting arrangements, and all related customer service and support activities. The incumbent ensures the effectiveness and quality of billing functions and systems provide for accurate reimbursement, maximum cash flow, timely and effective customer service for all providers and clinics. Is primary liaison with division resources for insurance billing and follow-up, account maintenance, accounts receivable/payable activities.
Advises on change management processes for business office functions during redesign and system conversions, identifying key staff to support/lead implementation and change processes. Consistently open to change and improvements in billing office. Serves as implementation champion for needed changes with staff and customers. Responsible for ensuring all billing office policies, procedures and standards are appropriate, compliant and updated timely. Communicates policy, procedure and standard changes to providers, clinics and staff effectively and through multiple approaches, as needed.
About CHI Saint Joseph Health
CHI Saint Joseph Health is one of the largest and most comprehensive health systems in the Commonwealth of Kentucky.