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Key Responsibilities:
- Own the authorization process for complex cases.
- Manage escalations from our prior authorizations vendor.
- Support the team in resolving auth rejections.
Manage Stakeholder Communication:
- Ensure timely, clear communication across all parties.
- Set and manage expectations with families around timelines.
- Step in directly on high-stakes or escalated family situations.
Partner with Operations:
- Work with the operations team to identify bottlenecks.
- Own process improvements from identification through implementation.
- Maintain accurate tracking and reporting across systems.
Alpaca Health
Alpaca Health enables clinicians to become entrepreneurs, starting in autism care. They've raised over $14M in funding from early-stage investors and are building for long-term category leadership.