Billing Support Associate

As a Billing Support Associate, you will be integral to managing and mitigating fraud-related risks. Your primary focus will be responding to early fraud alerts, handling disputes, managing chargeback cases, and ensuring compliance with company policies. You’ll utilize fraud detection tools, investigate disputes related to transactions, manage chargeback cases from start to finish, and handle retrieval requests, ensuring compliance and maintaining accurate records. This role requires strong attention to detail, excellent communication skills, and familiarity with billing operations, fraud prevention, chargeback management, and payment service providers. A proactive approach to problem-solving is essential, making this an excellent opportunity to contribute to the security and efficiency of our billing operations and ensure a secure payment experience for our customers.