Job Description
Ashburn Consulting is teaming up with The Washington Metropolitan Area Transit Authority (WMATA) to advance its digital modernization initiatives and providing robust IT services to support its internal workforce. This contract enables WMATA to access the necessary resources and services for both short-term and long-term IT support, facilitating the successful execution of key technical initiatives. These initiatives are vital for the continued modernization of WMATA.
This role involves providing technical support and coordination with the Inventory Team to manage deployment activities including asset retrieval, imaging, data wiping, and asset returns order fulfillment, etc. The Senior Helpdesk Technician will ensure the smooth functioning of IT asset management systems and deployment processes, working remotely for this contract. Responsibilities include coordinating with the Inventory Team to process orders, managing endpoint deployments, receiving shipments, and ensuring deployment inventory is properly tracked. The technician will also collaborate with technical and support teams to improve deployment and support, report on deployment progress, and perform quality assurance tests on imaged machines. They will participate in testing of end point software, hardware, and deployment processes and provide support across all WMATA locations.
About Ashburn Consulting
Ashburn Consulting specializes in providing network and network security solutions in complex environments to a select set of government and business clients.