Job Description
Functioning as a Subject Matter Expert (SME) for Bitwarden and our suite of services. Expanding skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers. Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future. Providing superb customer support. Assisting with billing and account management. Collaborating with Sales, Marketing, Development, and Product associates. Sharing and/or alternating weekend shifts with other Customer Success team members.
About Bitwarden
Bitwarden promotes better internet security and safety with an open source password management solution for individuals, teams, and business organizations.