Customer Success Manager, DFR Majors

Build scalable processes for customer on-boarding and post sales success. Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. Develops Healthy Customer Relationship through proactive support and cadence based follow ups. Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs. Create customer Loyalty through proactive support and account management. Advocate for Enterprise customers through deep understanding of their use cases and needs. Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology. Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.