Build and scale the enablement function from scratch, owning the strategy, development, and delivery of training programs for Customer Success Teams and customers.
Create comprehensive, reusable training content using AI tools, manage the LMS, and align training with product release cycles.
Design enablement programs for diverse audiences, facilitate live sessions, and continuously iterate based on feedback.

Qualifications:

Proven experience building enablement programs from the ground up at a growing company.
Hands-on expertise in developing training content (video, documentation, interactive modules) and leveraging AI tools.
Strong facilitation, project management, and cross-functional collaboration skills.

What Success Looks Like:

Within 90 days: assess existing materials, identify gaps, and launch a prioritized content roadmap.
Within six months: establish clear consumption pathways and knowledge checks in the LMS with measurable engagement.
Within one year: build a comprehensive enablement library that improves time-to-competency and reduces support escalations.