Lead Business Analyst

This role specializes in cyber resilience analysis, delivering actionable insights to key customers. This person will be an expert in utilizing the Immersive One platform capabilities, particularly focused on the human element of cyber resilience, serving as the primary internal expert and customer liaison for premium support analytical services. In close collaboration with the broader Customer Experience team and under direct guidance from the Immersive Cyber Resilience Team management, the Lead Business Analyst provides critical analytical services focused on our customer’s cyber resilience posture and readiness, Utilizing platform data, regulatory frameworks, and external intelligence to inform internal decisions and recommend strategic actions to improve cybersecurity resilience and achieve successful business outcomes. Regularly presents detailed cyber resilience insights, risk assessments, and KPI-driven analyses to customers, fostering strong relationships and familiarity with key customer contacts. Acts as a proactive change agent, driving continuous improvement and innovation in cyber resilience support methodologies and practices. Independently leverages exceptional attention to detail and advanced knowledge of cyber resilience to deliver precise, actionable insights aligned with customer success metrics.