The Customer Experience (CX) CRM Technology Specialist optimizes the customer journey by implementing and managing process and technology solutions. This role drives performance and customer retention through integrated tactics, serving as the subject matter expert for Sales & Service CRM, call tracking, and digital retail tools. The role involves training, vendor management, and performance reporting.

As a Customer Operations Workforce Analyst, you will play a critical role in driving operational efficiency and customer satisfaction by forecasting workforce needs, managing real-time staffing, and optimizing scheduling. This role requires expertise in data analysis and workforce management tools to influence the effectiveness of our customer operations team.